Bank of America Help Center - Get Your Questions Answered (2024)

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Bank of America Help Center - Get Your Questions Answered (8)

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Our Client Care Commitment

We know you work hard to make life better for yourself and the people you care about most. We believe in providing solutions to help you do this throughout your life. Because we value your relationship with us, our promise to you is to always listen to you, provide advice when you need it, and strive to exceed your expectations. Every one of us at Bank of America believes in this promise and strives to deliver on it each day. And it's the reason we will always approach your needs with a question centered squarely on you.

What would you like the power to do?®

  • If an advisor or the firm is registered
  • What has been disclosed to regulators
  • About an advisor's past experience
  • What an advisor or firm is qualified to do

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By clicking \"Continue\", you will be taken to a website that is not affiliated with Merrill and may offer a different privacy policy and level of security. Merrill is not responsible for and does not endorse, guarantee or monitor content, availability, viewpoints, products or services that are offered or expressed on other websites.

You can close this window to return to the previous page, or you can close the new window after you leave.

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Important notice: you are now leaving Merrill

By clicking continue, you will be taken to a website that is not affiliated with Merrill and may offer a different privacy policy and level of security. Merrill is not responsible for and does not endorse, guarantee or monitor content, availability, viewpoints, products or services that are offered or expressed on other websites.

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It's possible that the content, applications and other documents related with specific products and services on that page may only be available in English. Before choosing a product or service, please make sure you have read and understood all terms and conditions provided.

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You're continuing to another website that Bank of America doesn't own or operate. Its owner is solely responsible for the website's content, offerings and level of security, so please refer to the website's posted privacy policy and terms of use.

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Bank of America Help Center - Get Your Questions Answered (2024)

FAQs

Does Bank of America have online chat support? ›

Depending on the products and services you're looking for, online chat may be available. If so, you'll see a link or be invited to chat when agents are available. The chat link can generally be found near the bottom of the page or will appear on the right-hand side of the page.

How do I speak directly to a Bank of America representative? ›

Contact us
  1. Contact us.
  2. Schedule an appointment.
  3. Schedule an appointment.
  4. Call us.
  5. Phone number:844.375.7028.

How do I get to Bank of America Message Center? ›

Go to https://secmail.bankofamerica.com/compose (save to Favorites). Fill in your Email Address, click Continue. Enter your Password and click Continue. Compose your message and click Send.

Does Bank of America still use challenge questions? ›

Bank of America Corporate Information Security requires that a minimum of six challenge questions be established when used to verify your identity.

Do banks have live chat? ›

Several banks offer 24/7 customer service by phone or live chat. Other banks may have limited hours during the workweek or weekend. If you find it challenging to do banking tasks during business hours, consider changing banks.

How can I talk to Bank customer care? ›

There are several ways to reach out:
  1. Phone: Dial the Bank customer care number provided by the bank to speak with a representative. ...
  2. Email: Send an email to the bank's designated customer care email address to discuss non-urgent matters or seek clarification.

Does Bank of America have good customer service? ›

1 by J.D. Power for Customer Satisfaction With Merchant Services. Bank of America announced today that it has been recognized as number one in customer satisfaction in the J.D. Power 2022 U.S. Merchant Services Satisfaction Study.

How do I speak to an American representative? ›

How can I speak to a American representative fast? For fast assistance, call their customer service hotline at ♻️+1-800-497-4498 📲 or +1-800-497-4498 OTA 🦎🦎 . This ensures direct communication with a live representative.

How do I speak to a US representative? ›

If you know who your representative is but you are unable to contact them using their contact form, the Clerk of the House maintains addresses and phone numbers of all House members and Committees, or you may call (202) 224-3121 for the U.S. House switchboard operator.

What number is 855-682-9314? ›

FNBO Fraud Alerts:

After unsubscribing you will receive one additional text message confirming that your request has been processed. Text HELP to 91293 for help or contact us by phone at 855-682-9314.

How do I get to message center? ›

To view an SMSC on an Android device:
  1. Open the Phone.
  2. Dial *#*#4636#*#* to open the Testing menu.
  3. Tap Phone Information.
  4. Scroll to the bottom to the entry for SMSC.
  5. Tap Refresh to load the current SMSC Number.

Is there a 24 hour Bank of America customer service number? ›

What are the weaknesses of Bank of America? ›

Following are some of the weaknesses of the company:
  • Low rate of income in the countries outside of the U.S: Bank of America gets 90% of its annual revenue from the banks in the United States. ...
  • Higher Rate of Interest: Most customers believe that the bank incurred a higher Rate of Interest.

Did Bank of America have a scandal? ›

The CFPB has taken numerous actions against Bank of America for violating federal law. In July 2023, the CFPB and the Office of the Comptroller of the Currency (OCC) ordered Bank of America to pay over $200 million for illegally charging junk fees, withholding credit card rewards, and opening fake accounts.

How to change Bank of America challenge questions? ›

You selected challenge questions and answers when you enrolled in Online Banking. You can change them at any time by going to Profile & Settings in Online Banking.

What is online chat Customer Service? ›

Live chat support is a way for customers to get help through instant messaging platforms. It happens on a 1:1 level, often via a company's website. Live chat can take a few forms. For example, it can be a proactive chat pop-up— think of a chat box appearing on your screen and asking if you need help.

How do I chat online with Access Bank? ›

Click on LET'S TALK button at the bottom-right of the website to chat with us.

What chatbot does Bank of America use? ›

Spend, save and plan smarter with Erica, your virtual financial assistant.

Can I chat with a Bank? ›

If you need further assistance and for account-related matters, you can chat with us securely through our online banking or mobile banking app with one of our chat agents during working hours from 9:00 am - 9:00 pm, Monday to Friday except Public Holidays.

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Name: Madonna Wisozk

Birthday: 2001-02-23

Address: 656 Gerhold Summit, Sidneyberg, FL 78179-2512

Phone: +6742282696652

Job: Customer Banking Liaison

Hobby: Flower arranging, Yo-yoing, Tai chi, Rowing, Macrame, Urban exploration, Knife making

Introduction: My name is Madonna Wisozk, I am a attractive, healthy, thoughtful, faithful, open, vivacious, zany person who loves writing and wants to share my knowledge and understanding with you.